Customer agrees and acknowledges that:

Any warranty on any Equipment is limited to the warranty given by the manufacturer of that Equipment and, to the maximum extent permitted by law, IT Critical Systems gives no additional warranties in relation to any Equipment or any third party products sold by IT Critical Systems; and where Products are manufactured and supplied to Customer’s requirements, specifications and/or designs, IT Critical Systems make no representation or warranty as to the performance of such Products.

Product Warranties

IT Critical Systems warrants its Products will be free from defects in material or workmanship and will perform when given normal, proper and intended usage, for a period of twelve (12) months from delivery of the Products to Customer at the Delivery Point. This is inclusive of all manufacturers warranties that are passed on. The exclusive remedy for breach of the warranty set out, is repair or replacement (at IT Critical Systems option) of the defective Products and return of the Products to Customer at no cost to the Customer.

Any repaired or replaced Products shall be redelivered to the Customer in accordance with and subject to this Agreement, save that the warranty period referred to in clause (above) shall be replaced by the unexpired position of that period only. All travel, accommodation and messing are excluded from IT Critical Systems obligations.

IT Critical Systems obligations do not apply if the failure or defect arises out of: Misuse, abuse, neglect or accident by Customer; Alteration, improper alteration or reinstallation by Customer or any other person; Non-observance with use and maintenance instructions by Customer; repair, modification or repositioning by anyone other than a person approved by IT Critical Systems in writing; power failure, power surge, lightening, flood, fire, accidental breakage or other events outside IT Critical Systems control. Except for those terms that cannot by law be excluded, all other terms that might be implied into this Agreement are excluded.


Our offer remains open until it is superseded or upon expiry (30 Days from date in header) after which it will have to be reaffirmed in writing.

Terms of Payment

Payment terms are strictly Net 30 days. If you have less than six months trading history, payment terms are strictly Net 7 days. Prices Exclude GST.

Indirect and Consequential Damages

We accept no liability for any special, indirect or consequential damages or loss, such as, but not limited to, loss of revenue, loss of profit or the like.

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IT Critical Systems is a trusted provider of mission critical infrastructure systems across Australia.

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NECA Member
BICSI Member