IT CRITICAL SYSTEMS can proactively manage UPS equipment within a mutually defined SLA, covering the following areas:
- Remote monitoring management
- Incident logging and resolution management
- Site response management
- MTTR management
- Battery life cycle management
- Market status/product assessment management
- Equipment risk management
As part of the on boarding process of any new client we conduct an in-depth review on the status of their critical infrastructure assets. In that review we’ll regularly discover issues that are present within their infrastructure and put a risk mitigation strategy in place to rectify the identified issues. That way, we can proactively target and lower the risk of a potential business continuity risk.
Existing clients can access Clients who utlise ‘Service Now’ software can integrate into our system which will enable us to remote monitor their systems if required.